A Tale of Two Web Experiences: Hulu vs Scrabble

Hasbro finally won the battle to shut down the popular Scrabulous on Facebook, in favor of its own Scrabble. Scrabulous had nearly 600,000 daily users by the time it was shut down. It maybe unfair to expect Scrabble to perform on the same level so early out the gate. However, it doesn't help expectations when this is what you read the first time you try to play:

We're working on some tech problems and Scrabble will be ready to play as soon as possible!

We appreciate all the great feedback we've received over the past week and as a result we're making changes to Scrabble for its official launch in mid-August, including a streamlined app with the option to turn-off animations for faster gameplay and full keyboard functionality for those who prefer this way to play.

Please continue to let us know how we can make Scrabble - the best word game on Facebook - even better!

- The Scrabble Team

While over at Hulu, they've been releasing one movie or tv show a day as part of a Summer promotion. I clicked on Raising Arizona and the film came right up. It was seamless. If I wasn't at work, I could have easily watch the whole movie with no problem.

Whatever product you're releasing to the public, frustration shouldn't be one of the features.